Looking for Warranty Help Regarding an Amazon Purchase?

We are getting a large amount of queries regarding Warranty and support of Blackview devices not sold by us. Please note that Warranty is seller specific. We recommend an immediate return to Amazon if the seller is not responsive.

If you had bought on Amazon

1. Find your Orders Page
2. Click View Order Details
3. See Sold By:
4. Click Ask a Question
5. Request for a return

Manufacturer

We are not the manufactuer of Blackview, we are simply an authorized distributor. If your seller does not respond to you, you can try contacting the manufactuer. Their official website is https://www.blackview.hk/

Are you interested in buying a Blackview phone and when you do a quick search, you see that the top google results are from Amazon and eBay or from a HongKong website? Before you proceed, please ensure you are buying from a reputable seller.

We are writing this article because MANY buyers come to us after they have purchased a Blackview phone. Phones are sensitive electronics and a portion might develop a fault after a few months. That is what after-sales warranty services are for. However due to the way Blackview is structured, each seller is responsible for their warranty.

Blackview's Warranty Services are Seller Dependant

Blackview as the manufacturer only accepts warranty request from their store (https://www.blackview.hk/warranty) (“For smartphones, customer can enjoy the 12-month free repair warranty on Blackview Store.“). Blackview Store in this cases refers to purchase on http://store.blackview.hk/en. 

Blackview does not accept warranty request if the handset is bought from another seller in Amazon and eBay. Each seller is responsible for their warranty. We are responsible only for the warranty of the phones bought from our store.

When you buy from Amazon/eBay, the products are sold by third-party sellers. You can see whom you are buying from the bottom of your Add to Cart button. Look for the “Sold by” text.

Do note that ANYONE can sell on Amazon. They do not even need to be a company and most of the time, they are not even in the USA. Click on the seller’s name. Look at the business name and address. Do you trust it? Is there a phone number to call so you can directly to the seller?

Amazon only covers you 30 days from purchase of a product. After 30 days, it is between you and the seller. Phones generally have a 1-year warranty. What do you think will happen to your warranty request if you have no way to reach a seller?

If they have an overseas address, how are you going to send your phones for servicing? It could easily cost $100 to just ship your phone to China and back to the USA. This is on top of the months it takes to get it back. 

How do I know if a seller of Blackview Phone is reliable?

Here are some additional points to check before making a purchase

1. Check Reviews of that seller
2. If they have less than 4 Stars, that is a big warning. Most sellers have 4.5 stars and upwards
3. Check the written feedback. Are they about the Blackview phone or other things? Do they look like real reviews? Be wary as many Amazon does have a bulk review problem.
4. Check if seller is Blackview Focused
5. Click on Products. Are most of the products phone or Blackview related? If they are not, it means this is a trading company. They are unlikely to offer you any technical help when you need it.
6. Check if the seller can be found online
7. You have done your Amazon research. Now try to see if that seller can be found outside of Amazon. If you can’t find them now, do you think you are able to contact them directly?
8. If you do find them, are you able to determine if they are a Blackview Authorized Seller? If they are not Authorized, it means they do not do enough business with Blackview. Would you trust a company that does not sell many phones a year? They will unlikely to have the technical skills and parts to repair your phone.

So far we have mainly discussed buying from within the Amazon ecosystem. Please also read “The Best Place to Buy a Blackview Rugged Smartphone in 2020” for more factors to consider when buying your Blackview Smartphone.

Blackview US Amazon Store Front

In case you would still like to transact via Amazon to take advantage of their Prime program, we do offer a limited selection of models on our Amazon Store Front. Just be sure you are buying from our Amazon Store Front. The Sold By should appear as the image shown below:

Please note that the prices on Amazon are higher than what we charge on our main site as Amazon charges an extra fee. So please do consider buying directly from us (https://us.blackview.store) instead.

Remember when you buy from us (https://us.blackview.store), you are buying from an authorized agent with a presence in the USA.

Buying from abroad

So you made a Google search on Blackview products and found the first result to be the most legit-looking website. Sure, it's an "official" store and is a legitimate distributor, but they ship their products from halfway across the world. Ask yourself, do they have a contact number on their website? No? What happens when you come across issues with your phone? You might be getting the devices cheaper, but at what cost?

Here's one of the most recent reviews from the other distributor:

You can search for their Trustpilot reviews. There, you will see more similar reviews like the one above.

We get calls on the regular basis from US consumers that bought their devices from Hong Kong and telling us about their bad experiences with the product and wanting to return their devices for a refund. Please note that we are another Global Agent for the Blackview brand. We are an approved distributor in the United States and we sell our own sets of Blackview phones. We are NOT associated with the other distributors from abroad. That being said, we are only able to grant RETURNS, REPLACEMENTS, and WARRANTY CLAIMS to phones that were bought directly from our store - us.blackview.store.

Buying from us.blackview.store

30 Days 1-1 Exchange/Refund - If there's an issue and you are not satisfied with your device, we can do a 1-1 replacement within 30 days. Refunds are also available without a restocking fee within 30 days.

USA Models: Compatible with USA Carriers: We ensure that our models are network unlocked and compatible with AT&T, T-Mobile & Verizon. We have confirmed that both 4G LTE Data and 4G/HD Voice works.

If you are unable to activate your set, we will refund your purchase within the first 30 days.

1 Year USA Warranty - Don't Be Without Your Phone: Repairs are done locally. Read our 1 Year USA Warranty policy. This means that you will never have to pay for shipping and wait for two months to have your phone serviced in China. Beware when buying Blackview Phones from Amazon and eBay. Blackview does not accept warranty from other Amazon and eBay resellers.

Next Day Shipping - Receive Your Phone ASAP: Online orders will be shipped next business day from the United States using Expedited Shipping from our Warehouse. You will receive delivery within 3-4 business days in the United States. Shipping is free.